Free shipping on orders over $50. Curbside pickup available Tuesday-Saturday.

Return Policy

ONLINE POLICY:

Full priced clothing items must be unworn, unwashed and in original condition with tags to be accepted for a return.
Items must be postmarked within days for a full refund. We do not offer store credit for our online shop.
NO RETURNS POSTMARKED AFTER THE 7TH DAY FROM DELIVERY DATE WILL BE ACCEPTED.
ALL jewelry, handbags, beauty, home goods, intimates, bodysuits, and sale items are FINAL SALE.
You may exchange clothing items within 7 days from the delivery date. This excludes sale items. You are responsible for shipping fees back to us. You can also return for free in store.

IN-STORE POLICY:

Full priced clothing items must be unworn, unwashed and in original condition with tags on to be accepted as a return. Items must be returned within 7 days for a full refund and within 14 days for an exchange or store credit. All jewelry, intimates (bodysuits, bralettes, panties, etc.), handbags, beauty, home goods, paper goods and sale items are final sale.
No returns will be accepted after 14 days, no exceptions will be made. Refunds take 2-10 days.
Only store credit or exchanges offered for gifts, unless original form of purchase is presented by buyer before or on the 7th day. Items must be returned to store (in person or postmarked by return date) within 14 days of purchase with receipt for a store credit or exchange. Clothing items must be unworn, unwashed, tags on and in original condition to be accepted. No exceptions will be made. All jewelry, intimates (bodysuits, bralettes, panties, etc.), handbags, beauty, home goods, paper goods and sale items are final sale.

 

Email introboutique@gmail.com with questions regarding the policy.



To return your product, mail your product to:

Intro Boutique
ATTN: Returns
509 Prospect Avenue East
Cleveland OH 44115

You will be responsible for paying for your own shipping costs for returning or exchanging your item(s). Shipping costs are non-refundable.