ONLINE POLICY:

Full priced clothing items must be unworn, unwashed and in original condition with tags to be accepted for a return.
Items must be postmarked within 7 days for a full refund. We do not offer store credit for our online shop.
NO RETURNS POSTMARKED AFTER THE 7TH DAY FROM DELIVERY DATE WILL BE ACCEPTED.
ALL jewelry, handbags, beauty, home goods, intimates, bodysuits, and sale items are FINAL SALE.
You may exchange clothing items within 7 days from the delivery date. This excludes sale items. You are responsible for shipping fees back to us. You can also return for free in store.

IN-STORE POLICY:

Full priced clothing items must beunworn, unwashed and in original condition with tagson to be accepted as a return. Items must be returned within7 daysfor a full refund and within14 daysfor an exchange or store credit.Alljewelry, intimates (bodysuits, bralettes, panties, etc.), handbags, beauty, home goods, paper goods and sale items arefinal sale.
No returns will be accepted after 14 days, no exceptions will be made.Refunds take 2-10 days.
Only store credit or exchanges offered for gifts, unless original form of purchase is presented by buyer before or on the 7th day. Items must be returned to store (in person or postmarked by return date) within 14 days of purchase with receipt for a store credit or exchange. Clothing items must beunworn, unwashed, tags on and in original conditionto be accepted. No exceptions will be made.Alljewelry, intimates (bodysuits, bralettes, panties, etc.), handbags, beauty, home goods, paper goods and sale items arefinal sale.

 

Email introboutique@gmail.com with questions regarding the policy.

To return your product, mail your product to:

Intro Boutique, ATTN: Returns, 509 Prospect Avenue East, Cleveland, OH 44115

You will be responsible for paying for your own shipping costs for returning or exchanging your item(s). Shipping costs are non-refundable.